Last Saturday morning March 13th, I shipped a box to Guyana from Laparkan’s 191 street offices in Jamaica Queens. I used was one of the flat rate boxes. A few days before that I had gone into Laparkan to collect the box and was told 99 dollars to ship to Guyana. On prior occasions, when I shipped to Guyana through Laparkan, the packages always got delivered to the intended address without any complications or questions asked about door to door service.
Today March 19th I received a call from my relatives that Laparkan will not deliver the box from their Georgetown headquarters to the intended address in Crabwood Creek Berbice because I did not pay the door to door shipping fees. All I had paid for was the box to ship to the headquarters in Georgetown. After hanging up the phone I called Laparkan’s Jamaica avenue office and spoke to a representative who confirmed that I did not pay the door to door fees. I asked how come I was not informed by the customer service rep at the time of shipping last Saturday that my package was not going to be home delivered.
The rep who spoke to me apologized on behalf on behalf the individual that neglected to share this critical information. I was then informed that that if I wanted the package to be home delivered, I now have to come back into Laparkan and pay the delivery fee of $45.00 to have the company take it down to Berbice. If I did not pay the fee then someone has to go to Georgetown and collect the box with cost about $50.00 in transportation from Crabwood Creek to Georgetown and back.
My troubles did not end there. The package is in the name of my mother-in-law who has much physical difficulty traveling long distances. From Crabwood Creek to Georgetown will absolutely become a nightmare. So my father-in-law went today to acquire the package but no avail, he came home empty handed because Laparkan will not release the package to him although his Identification had matching last name as that of my mother-in-law.
To rectify the problem, I now have to go into Laparkan and pay $50.00 for them to make a name change approval on the package before my father in law can get access to it. The company will not accept my receipt, identification or credit card via fax. While I can say I understand and respect the policies of Laparkan shipping, I also do understand the value of a dollar and the importance of time.
What I am asking at this time of Laparkan is to take a strong initiative to properly train their service representatives in proactive communication styles. This type of training would work wonders for this company as communication is always the key to better customer relationship. As in the recent case with King Solomon shipping, many customers voiced their complaints on this blog which prompted King Solomon to respond proactively.
As a company that has been in business for over 25 years, Laparkan has a long standing relationship with the Caribbean community and I do hope this relationship only grows. At the same time I hope Laparkan takes this example and learn from it as it would be beneficial to customers that utilize their shipping services.
As a long standing service provider to the Caribbean, Laparkan is serious about ensuring top quality service to all our customers. We understand the high expectations of our valued customers and endeavor to do our best to deliver on this. It is therefore always of grave concern to us when our high standards are compromised in any way.
We therefore appreciate the honest and candid feedback of customers like you, as this assists us in maintaining our company standards. We sincerely apologize for the inconvenience this unfortunate experience caused you and your family members. We are however pleased that we were able to resolve this problem to your satisfaction, in keeping with our steadfast commitment to the quality service that we offer.
Please be assured that we have reviewed the process regarding your transaction and have taken steps which to ensure such mistakes are not repeated.
Again we at Laparkan thank you for your frank appraisal, and look forward to remaining your shipping solutions provider in the future.
The Management
Laparkan Shipping
If the customer service rep cannot even take an order and have a an EMPTY barrel delivered then what about the actual order and information taking on a barrel with commodities and ensuring that it get to the proper destination with the appropriate associated costs? Saturday 6/26/10 I called to have a barrel delivered; I called the Church Avenue office was assured that I will have the barrel either Sunday or Monday; No barrel or call came on Sunday, fine, weekend, OK; On Monday I called to let the office know that I will be doing a few errands and will be home after 3pm to ensure that I did not miss the delivery; Female assured me that I was all set. Home at 2:15pm No show, at about 4:45pm I called to see if there was any chance of getting the barrel delivered; I was informed that there was no order not under my name or phone number, SOME CUSTOMER SERVICE. A business is strong only when the customer service is efficient and customer oriented. How can Laparkan assure me that a full barrel of costly items would be delivered to the appropriate destination, when I wasn’t even able to get an EMPTY BARREL in the same zipcode as office because its obvious no one ever took the order???????
@wesley kirton, I JUST SHIPPED A PACKAGE FROM LARPARKAN ON 101 AVE AND WHEN I WENT THERE EVERYONE KEPT TELLING ME IT WAS GOING TO GET THERE ON WEDNESDAY 28 JULY OR THURSDAY 29 AND ITS NOW WEDNESDAY I CALLED LARPARKAN TODAY, AND THEY SAID MY PACKAGE WONLDN’T BE IN TRINIDAD TILL NEXT TUESDAY,THE WORST PART IS MY SISTER IS GETTING MARRIED ON FRIDAY, AND THE STUFF IN THE PACKAGE IS FOR HER LAST MINUTE NEEDS.EVERYONE AT LARPARKAN ASSURED ME IT WILL BE THERE, NOW I ASKED THE REP. IF I CAN COME AND PICK UP MY STUFF SHE TOLD ME ITS IN MIAMI AND THEY ARE NOT GOING TO JUST PICK OUT THAT ONE BOX AND SHIP IT.WHY IS IT THAT I WILL SHIP SOMETHING BY AIR FROM NY AND IT ENDS UP IN MIAMI AND IS SO NOT REACHING AT THE DATE LARPARKAN GAVE ME ?
@Shalima, After a lot of phone calls and my package was there on friday which was the day of the wedding so thank you and as i was told come to the jamacia office
I heard of this kinda new company, its called H & Reid Trading,heard their doing pretty well and their services are great, I have tried it out and the service was fantastic. You should try it.
We would like to know how much to send a welding plan to guyana please. It’s a 5000 watt plan..
Kindly contact any of our offices listed below:
NEW YORK
Church Ave, Brooklyn
3407 Church Avenue
Brooklyn, NY 11203
T: (718) 287-7777
F: (718) 287-3652
churchavenue@laparkan.com
Richmond Hill, Queens
130-08 101st Avenue
Richmond Hill, NY 11418
T: (718) 847-6939
F: (718) 847-7110
richmondhill@laparkan.com
Jamaica Avenue, Queens
191-07 Jamaica Avenue
Hollis, NY 11423
T: (718) 736-1090
F: (718) 736-1093
jamaicaave@laparkan.com
White Plains Rd. Bronx
3539 White Plains Road
Bronx, NY 10650
T: (718) 653-5899
F: (718) 653-5824
whiteplains@laparkan.com
St. Raymond Avenue, Bronx
2593A St. Raymond Avenue
Bronx, NY 10461
T: (718) 684-4444
F: (718) 684-4445
Schenectady, New York
1007 State Street,
Schenectady, NY 12307
T: (518) 393-7620
F: (518) 393-7620
In 2010 i shipped a box to guyana. As i did for the past five years. Same price , same delivery to the home in berbice. I do not think the rep is not trained, they do not tell us if we do not ask the proper question. If i ship a box of the same size, same address, how come when the fifth box get their my family had to pay 6000 guyana dollars to laparkan company in georgetown just to get the box. $50us dollars for transportation. I paid 100us in Orlando Fl to ship the box. I sent my husband with the box. He ask if the box is going door to door the clerk said yes, yet did not list it as door to door. How come everytime we go to ship the same box. Sometime it is 75us dollars, then 100us dollars, This company need to be honest with the pple who support their business. Customer whenever you dro off your package please make sure the clerk write door to door, do not take their word for it. for their word is not legit……..
i shipped with laparkan for over 20 years never had a problem b ut one ting i wanted to know why we has to pay 3or 4000 dollars to get the box from laparkan it is not the duty of laparkan to present theebox to the costomer for presentation for custom duty that seems to me we are paying for the box in ny and in guyana we pay twice for the same box that was not happenning before why is this happenning is ,nt laparkan paying these people to work there or the costomer paying them to work there. the costomer can look for his or her box himstll and avoid thoose charges a box may value $100,00 we pay $29.00 for shipping then we pay $4000gd for looking for the box then we pay another 4000gd to costomthen another 6000gd to go and collect it from essequibo. i like your opinion on that subject and who should be look into that the cost for that box shipped to guyana is $129 usd chatter
Mr. Chatterpaul:
We would like to address your complaint. However, we need to clarify some of the information you have provided. Please give us a call at (305) 321-0033 at your convenience.
The Management
Laparkan Shipping
I know that NY and Miami is your main port, but what about other states. There is a lot of caribbean people that live in Colorado. Do the company ever considering opening a branch here or any other states? I have to go all the way to NY to ship things. I know you will do ok here because a lot of people do what i do.
@Nicola,
Nicola. Seriously you do not want Laparkan to branch out to Colorado. There service has become most unprofessional and there is always some sort of excuse for their behavior. I travelled to the New York office to send cargo to Trinidad, early October. The items had to be packed on two wooden pallets. My cargo stayed in New York for almost the entire month of October. Then only to get it stuck in Jamaica, based on what I was told. A lot of calling around for me between NY and Trinidad. Finally, the cargo arrived in December and I literally had to beg to get them to give me back some money in the Trinidad office. The NY office decided to offer me $100-$150 when to ship from NY costed me almost $600.00. I will never use that company again and will make sure I persuade anyone within my reach to not use the company. Their staff seriously need a refresher course in customer service and honesty. With out customers, a company will not have a business. So no…you do not need them in Colorado.
Good post. Hope to read even more great posts in the near future.
I used LPK several times until I was refered to King Solomon Shipping by a friend. I was reluctant to try them after reading about them on the net. It has been 3 yrs now I have been doing business with them & I must say I HAVE NO COMPLAINTS. My air cargo, money & sea cargo are all delivered to my family door in Black Bush Polder AT NO CHARGE. Shoot we in a recession LPK better wake up. They charge for every dam thing.
@SHELLON, CorIan World? Kem!
In the spirit of remaining proactive King Solomon Shipping – Richmond Hill Branch has launched a new
WEBSITE www.kingsolomonshipping.com & BLOG www.kingsolomonshipping.blogspot.com
to be able to provide accurate information and address all issues, complaints and suggestions by our valued Customers.
We also now Open DAILY (Yes, Sundays) and Look forward to doing Business with You!!!
Laparkan Shipping accepted a pakage to be shipped by air and never sent the package on time to Guyana. The package was needed urgently for a wedding. I was given the run around to get the package. When I contacted Laparkan, the rep said the package was in Guyana, while when the consignee contact the office locate in Guyana.The office in Guyana said that the package did not arrive in Guyana. I called the NY office and the gave me the palate number that package was assigned to. In turn I called Guyana myself supplied the palate number and yet I was told that the package did not arrive. I contacted the LPK once again and pleaed that the package was needed for a wedding the said day fell on deaf ears. LPK is the worst and it is a shame that one paid there money for service and not receive service or as much as a call back after leaving there contact info. Today is the wedding and the package is not available to the consignee. Note, I suffered a similar faith last month with LPK Shipping merchandise the had to deliver to me in Guyana. I never received my freight until the day before I left Guyana to return to NY and that was nine days late. People if you dont want to be disappointed do not ship with Larparkan Shipping.
My name is Grace John and for the past 5 years I have been shipping goods and machinery with Laparkan using the Canada(Toronto) branch, the Queens Branch and the New Jersey (Irvington)branch. When in the USA I stay in New Jersey so it is more convenient to use the New Jersey outlet.This last experience on August 18th 2010 got me so frustrated that I have decided that I will no longer ship with LAPARKHAN unless something is seriously done with the staff uncooperative,delinquent and shoddy attitude to paying customers and the nasty rude behaviour of the manager. Apart from the location of the Irvington Laparkan Branch which leaves much to be desired, the manager and staff members clearly does not have the interest of the company based on my experience recently.
To begin with when one has to go to crime ridden drug-infested Irvington, one has to weigh one’s safety options and take all kind of precautions and then finally reaching there only to be told that the goods cannot be shipped because it isn’t crated. I rented a truck, loaded my goods and carted them to Laparkan and the manager (A guyanese man) refused to accept and ship my goods which in the first place did not require a crate is absoluely outrageous. I had to take the goods back home and build a crate which required 2 sheets of plyboard @$7.95 and 1 box of screw @$3.00. It cost me less than $20.00 to build the crate and return the next day so that they could accept my goods. Since when did a compressor well-packaged from Home Depot for shipping require a crate.There is nothing to break in there.I looked around the entire warehouse that fateful day and there was not a single thing in a crate. There were barrels boxes appliances in storeboxes etc but no crate. Imagine there were TV being shipped in store packaged boxes
I think that there is a scam going on in that office.Can a shipping company refuse a customer to ship goods that do not constitute any infringement of the law? The laparkan manager was adamant that the goods be crated and the cost of a crate is $300.00 which I have to pay to him to build a crate.Luckily my family advised me to build my own crate which cost me around $18.00. I honestly believe that there is some kind of scam going on in that office which has only Afro-Guyanese workers and that they were racially biased against me with the intent to extort money.
I attempted to ship some steeldoors with a very small piece of glass affixed in thecentre of the door. I padded the tiny piece of glass with sheets then styrofoam, then bubble wrap which I personally funded from Staples and shrink-wrapped them and even this was refused until they were crated. I feel that there should not be a rule for 1 customer and another for another because perhaps I looked wealthy or is it my race which caused this behaviour.
At the moment I am back home in Trinidad awaiting my goods which I know cost me tooooooooooo much $681.00 to ship US dollars because of that damn crate. Imagine if I had to pay $300.00US dollars to build the crate. Maybe I should have just bought they goods in Trinidad and not give Laparkan my business or if I had time I would have contacted another shipping company. There is always a next time. And a good word to Laparkan shipping- Move that disgusting Irvington Office and Check up on those extortionist down there.
A friend of mine from Buffalo, New York wants to send a box/barrel to me in Guyana. He does not know of Laparkan services in USA but I have used your services in Queens NY and Florida from time to time when I visited USA.
Question : How can my friend in Buffalo NY get on to your laparkan services to facilitate this transaction?
Your friend can contact Laparkan at any of the locations below:
NEW YORK
Church Ave, Brooklyn
3407 Church Avenue
Brooklyn, NY 11203
T: (718) 287-7777
F: (718) 287-3652
churchavenue@laparkan.com
Richmond Hill, Queens
130-08 101st Avenue
Richmond Hill, NY 11418
T: (718) 847-6939
F: (718) 847-7110
richmondhill@laparkan.com
Jamaica Avenue, Queens
191-07 Jamaica Avenue
Hollis, NY 11423
T: (718) 736-1090
F: (718) 736-1093
jamaicaave@laparkan.com
White Plains Rd. Bronx
3539 White Plains Road
Bronx, NY 10650
T: (718) 653-5899
F: (718) 653-5824
whiteplains@laparkan.com
St. Raymond Avenue, Bronx
2593A St. Raymond Avenue
Bronx, NY 10461
T: (718) 684-4444
F: (718) 684-4445
Schenectady, New York
1007 State Street,
Schenectady, NY 12307
T: (518) 393-7620
F: (518) 393-7620
GOOD afternoon I would like to post a standard type of barrel from JAMAICA NY to BERBICE GUYANA.
@KHEMRAJ SEEPERSAUD,
Sir: Please contact our office in Jamaica, Queens NY at:
Jamaica Avenue, Queens
191-07 Jamaica Avenue
Hollis, NY 11423
T: (718) 736-1090
F: (718) 736-1093
jamaicaave@laparkan.com
I try to get a quote from larparakhan for shipping a 20 ft container to kingston Jamaica, was I sorry for asking, each person I spoke to gave me a different quote,. I dont know whats going on with this shipping company…. but they need to get the company organize much better, I am sorry larparakhan but I would never trust my shipment with u guys. your workers dont know what they are doing, used to be a good company, but now its all run down and shoddy…people dont trust your shipment with this company
Yvonne:
We at Laparkan are most surprised to hear of this experience. In fact, and pardon the candor here, we are concerned about whether this is a genuine story. We would certainly like to hear from you urgently, Yvonne, with specific information about where you called, whom you spoke with, which city were you shipping the container from etc.
Kindly contact us as soon as possible at (305) 321-0033. We really need to know more about this experience and are prepared to launch a full investigation into what happened here. I hope the moderator of this blog will e-mail you to alert you of this response. We look forward to hearing from you soon.
With thanks
Laparkan Shipping
Dear Wesley,
We only moderate this blog for inappropriate content and do not use email addresses captured for the type of alert you request.
Admin.
Dear Admin:
Thank you for the clarification. I hope Yvonne revisits your web site and contacts us as soon as possible. While I have no basis on which to disbelieve her allegations, I am concerned about blogs regarding poor customer service since many of these bloggers fail to contact us to give specific information about their experience. This raises questions about the validity of the claims posted and opens to speculation whether such blogs might not be the work of elements in the society who wish to tarnish Laparkan’s image.
Laparkan stands ready to investigate fully any allegations about any and all aspects of its services. We also remain fully committed to providing the highest quality service to all our customers.
Dear Wesley,
The article that was written here on Laparkan’s poor customer service towards the customer was fact checked and completely verified before publishing. Further, the comments on Laparkan on this blog are opinion based but can also be noted in a positive and negative light.
Permit me to point out a comment above where the individual wanted to ship a barrel from Buffalo, NY. You replied by leaving the numerous locations where Laparkan outlets are located that would be able to serve the intended client; could this be seen as a way to harness business through this blog?
You have done the right thing by opening the conversation to the the commenter.
As an employee of Laparakan, you have the choice to comment or remain silent, however, we adhere to the first amendment and practice it with responsibility in a society that holds that freedom dearly.
Please note the intention of articles as such is not to tarnish a company’s image in this case Laparkan, it was written as a personal story to share the frustration experienced by the customer.
Companies that conduct their business in public domain must be able to weather opinions in whatever way they are constructed as it is generated from the public they serve and this includes Laparkan shipping.
Admin
Dear Admin:
There is no attempt on my part to muzzle the views of anyone. As a journalist myself I believe in freedom of expression and Laparkan as a company shares this commitment to and respect for the right of persons to express their views fully, especially when these relate to issues of poor service experienced at the hands of companies that seek business from the general public.
However, in recent times there have been some blogs complaining of unfavorable experiences in dealing with Laparkan but we have been unable to address these customer service complaints because the bloggers have failed to contact us with specific information. I must let you know that many bloggers on your site who have raised issues have indeed contacted us and we have dealt with their complaints. Laparkan is not a perfect company….I know of no perfect company or individual……but at Laparkan we strive to give our customers the best quality service and to ensure they get value for their money. That’s why we have been in business for more than a quarter of a century (27 years to be exact) and will continue to serve the Caribbean and its Diaspora population long into the future.
The most recent blog, from one Yvonne, complains about getting four different quotes for shipment of a 20-ft container to Jamaica. Her blog lacks specifics. There are several questions that need answers about this experience. Which city was she shipping from? Shipments from New York do not cost the same as shipments from Miami or Atlanta or California? Which of our offices did Yvonne call and to whom did she speak? Over what timeframe were these calls made? Prices change over time.
What raises some suspicions about this blog is why would someone call (within a short space of time) the same company four times for the price of a product or service if they were quoted a price when he/she made the initial call?
As stated in my earlier response, I have no basis on which to disbelieve Yvonne about her experience and would hope that she contacts us urgently to discuss this matter. You, Mr. Admin, have indicated that this blog was fact-checked and perhaps in the absence of Yvonne might be able then to give us some additional information based on the facts that you checked out. We want to ensure that no other customer has Yvonne’s experience and we can only ensure this if we have the relevant information to determine where the problem lies, especially since we have not had this problem surface before.
On the question of harnessing business through this blog, please be informed that, in keeping with our commitment to quality customer service, I gave the blogger a list of locations from which he could choose. This was in response to a question and not a proactive placement of information intended to generate free advertising and promotion.
On behalf of Laparkan and in a personal capacity as well, I take this opportunity to thank you and your Internet portal for providing the public and companies like ours the opportunity to communicate openly, frankly and honestly. Keep up the good work and I look forward to continued dialogue.
Regards
Wesley
Mr Kirton,
Is it possible I can contact you directly to deal with an issue that I’ve had recently?
Dear Wesley,
Thank you for responding.
I am very pleased to hear that individuals who have responded to this article(blog) have contacted Laparkan to resolve their issues.
In reading your response, I would like to clarify two misinterpretations on your behalf noted below.
1. The article is called a BLOG and not the various responses from visitors to this site.
2. Fact check was completed on the BLOG meaning the article not Yvonne’s claim regarding Laparkan. .
In light of the second point above the following noted by you, “You, Mr. Admin, have indicated that this blog was fact-checked and perhaps in the absence of Yvonne might be able then to give us some additional information based on the facts that you checked out”, can be clarified based on the misinterpretation of what is termed a blog or response (commenting on the article/blog)
To further clarify, the BLOG or original article was fact checked.
We do hope Yvonne will contact Laparkan Shipping and the issues raised will soon be resolved.
Responding to your response in comment 13 “While I have no basis on which to disbelieve her allegations, I am concerned about blogs regarding poor customer service since many of these bloggers fail to contact us to give specific information about their experience,” it was assumed that many individuals from this site do not follow up with Laparkan to resolve their issues, hence, the assumption of tarnishing Laparkan’s image.
You then noted in comment 15 “I must let you know that many bloggers on your site who have raised issues have indeed contacted us and we have dealt with their complaints,.” it is now assumed that visitors from this site did contact Laparakan.
Since these two comments seemly conflict each other, i would like you to clarify in responding to the two statements so we are clear on the point. Are you speaking about negative articles in general or the article on this site, specifically ? If it was the case that visitors to this blog did indeed contact Laparkan, why the failure to indicate in the prior comment (#13)?
Regards,
Admin
I visited a laparkan branch in queens and sent a television to Guyana. I have done so numerous times without a problem. I was not informed that I had to put the TV into a crate. The TV was not sent when laparkan promised and when it was received the screen was cracked. Laparkan refused to reimburse me for the damaged. I was a customer for twenty years and I am no longer having any more dealing with them.
I am happy to see a comment like Helen’s, i too have previously shipped tv sets to barbados thru laparkan without any problems, last year black friday i was able to purchase two 46″ tv sets at a very reasonable price, i shipped the two sets along with another piece but only the one piece arrived in barbados the two tv sets did not. Up to december of last year laparkan did not accept insurance on tv sets and it was not madatory to have them crated, these changes it seems were implemented after my situation almost became a court case. I too have been a loyal customer for over 10 yrs to laparkan, when friends and relatives come to ny on vacations, all their excess luggage and barrels are shipped thru laparkan, between my relatives and myself we have done so much business with laparkan and the treament that i rec’d in trying to get reimbursed for the lost/stolen tv sets was and is quite appauling. The same week that i was going to start a court case, i rec’d an intervention from miami, bear in mind that laparkan did offer to pay the cost price of the tv sets but the sets were no longer available (discontinued) and i gave a quote for what was next for that brand tv which was also more than the price i paid during black friday and they refused to honor the quote, my thing is if the sets were never lost/stolen and/or the the sitaution was handled in a more professional manner by laparkan representatives i would still have kept laparkan as my shipper in good faith……..however the intervention from miami offered to replace the tv sets but wanted me to pay for crating which i refused. however the sets were repurchased and sent off to barbados and at this moment is sitting in the port pending clareance from customs, they arrive maybe over a week ago or notification was sent to my relatives over a week ago. Anyway what i really want to say is that i have made several request for a copy of the purchased receipt from miami not only for insurance purposes but also for customs clearance and was told that i cannot get a copy of the receipt because personal info is on the receipt, i had to show proof of purchase to laparkan for the sets, and i did this with no hesitation now i am being denied proof of purchase for silly personal reasons. Also around the same time last year xmas my niece’s grandmother paid laparkan for express shipping of my niece’s xmas gift which was supposed to arrive prior to xmas, the gift got to barbados a week after xmas and laparkan refused to reimburse the money paid for the express shipping which was via air, instead they offered her a $50 credit towards her next shipment whereas she has no intention of using them ever again. Laparkan offers $5 off the 2nd barrel shipped and if you the customer does not ask about it, it is not offered. I am sorry to say that after doing business with laparkan all these years, it took losing two tv sets to realise that i will have to take my business elsewhere because laparkan does not have the customer’s interest at heart especially loyal customers when something happens to their shipment.
i must say when I heard the prices compared to other shipping companies I WAS A BIT TAKEN BACK ABOUT THE KIND OF SERVICE I WUD REALLY GET.. TO MY DISAPPOINTMENT I was correct..but as I went with the company a cuz of mine told me that she have been using the company for 10 years and it’s very gud as far aS sending barrels door to door.. so I eased down a bit and started breathing correct..eventhough the barrels already been gone from the beginning of the month and was too late if I wanted to change my mind..All this to say that I got an urgent call after 12 days that the barrels arrived at the Montego Bay Wharf..to my surprise they called my parents to send their ID for the customs to clear the goods.. 3 barrels ..they sent the copy and was told that it was sufficient proof and they will receive word from them when they will deliver…these people call my aged mother to tell her that the ID that was sent was not gud caz her name was spelled wrongly on her TRN..shed had to go back to Santa Cruz about 1 hr from where she lives to send her Husband Id..after that they said ok.. about 2 hours later they called her back again saying her husband ID was not clear enough and they are gonna have to go back and send another ID.. what kinda madness is this they need to get organized in JA or something.. These people are very old and need no kind of aggravation.. N E waz..the long and the short from Monday to today Friday the barrel have not arrive to my home..to my dismay this Friday night my parents called to say the barrels came all disheveled and missing some very important items..my children’s photographs and can goods and some 5 paks of chewings gums for my basic school that I sponsor in JA children.. and 15 paks of pre-packaged saltfish were missing 10 paks.. what kind of thieves we are paying to deliver goods to our well needy families in the Island or is it Just in JA this happens.. please let me know how people should work so hard and pay all this money so that their property can be shared up in this manner?? As for me Laparkan I am very dissapointed for my first and last time using your company.. I mean if 2 0r three paks of sailfish was missing it would be bad and not so bad but the majority was taken and my family is left to wonder?? come on people get it together.. but it’s just food and I hope they enjoy it.. thieves..
The sad thing about this shipping Industry, it all a cartel, and they are taking advantage on customers always. Governments on the hold, should find ways to lower cost and regulate it.
Laparkan shipping has misplaced NUMEROUS packages for me over the months I’ve been using them. According to tracking information from shipping services such as USPS, UPS and Fedex, my packages WERE delivered to Laparkan Shipping yet when I call them they tell me they did not receive any packages. I have lost a lot of money worth in items/packages. My most recent issue was 3 packages, all delivered but can’t be found according to Laparkan.
I am frustrated and tired making over seas calls from Guyana to New York to resolve situations such as these. Their staff at the call center need training, they seriously need to learn to speak to their customers properly. Staff have hung up the phone on me before, put me back in the wait line just leaving the call there indefinitely. They take your number (even though I tell them I’m an overseas customer) and NEVER call back to update you.
With my recent 3 packages going ‘missing’ Laparkan basically told me there ain’t anything they can do. So I suppose I’m just suppose to take a loss (AGAIN) and forget about it.
I use their service to ship personal stuff for myself and also for friends and family. One of the three missing packages actually belong to a Friend of mine, I was just doing him a favour. The package contents is worth 139USD to be exact, I have to now go take 130US dollars of MY OWN MONEY and pay my friend back because Laparkan lost his package.
I’m frustrated and disgusted at this….
Poor service! I won’t recommend anyone to use their service and I’ll be looking at another shipping company to deal with in the future!
Very disappointed I recently posted a box from the Irvington branch in nj to Guyana by air on 2/13/12. The young man told u it would be there by Friday 2/17/12. When i call my family in guyana they told my that the box was still in Miami so I call the Irvington branch spoke to someone she told my the same thing my family told me but they promise me the box would be there by Tuesday so I decided to call be today she said the box is still in miami it will leave tonight and they will get it by Thursday so Thursday is Mash in Guyana that why I send the box in the first place so that just defeat the purpose of me sending the stuff for Mash Duh I will never send anything with Laparkan again they are very unprofessional
I AM THE CHAIRMAN/FOUNDER OF ROYAL BIZ LIMITED (AN INVESTMENY
COMPANY) IN JOIN VENTURE WITH ROYAL TRAVELS WORLD (ROYAL
TRAVELLING AGENCY), A TRAVELLING AGENCY THAT WAS JUST NEWLY SET UP FOR
HOLIDAY TRIP AND BUSNESS TRIP IN NIGERIA WHICH COMES WITH A WORLD
CLASS EXPERIENCE WHICH WILL SERVE YOU FOR FIVE YEARS. THE MEMBERSHIP
… IS PRESIDENT AND ROYAL, PRESIDENT IS ONE MILLION NAIRA (SIX THOUSAND
DOLLARS)AND ROYAL IS ONE MILLION FIVE HUNDRED THOUSAND
NAIRA (TEN
THOUSAND DOLLARS). OUR AIM IS TO SERVE YOU BETTER IN THE ROYAL TRAVELS
WORLD AND IT WAS OPENED IN CONJUNCTION WITH UNITED BANK FOR AFRICA PLC
(UBA) WITH CHIEF EXECUTIVE OFFICER JULIET
JEMEDAFE-JULIET.JEMEDAFE@UBAGROUP.COM, PLEASE WRITE TO HER FOR EVERY
INFORMATION ON HOW TO PLACE YOUR ORDER.
BEST REGARD
HRM OHARISI III (JP),.
THE OVIE OF UGHELLI KINGDOM.
CHAIRMAN:TRADITIONAL RULERS OIL MINERAL PRODUCING COMMUNITIES OF
NIGERIA (TROMPCON).
CHAIRMAN:ROYAL BIZ LIMITED (INVESTMENT COMPANY)
ROYAL TRAVELS WORLD (ROYAL TRAVELS AGENCY)
MEMBER:DELTA STATE TRADITIONAL RULERS COUNCIL,..DELTA STATE
CHAPTER,.UGHELLI HEADQUARTER.
ROYAL BIZ LIMITED
ROYAL TRAVELS WORLD
(ROYAL TRAVELS AGENCY)
HRM OHARISI III (JP),.
The ovie of ughelli kingdom.
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what has this have to do with laparkan
Brilliant post! Laparkan shipping company needs to train their customer service reps to be proactive with customers. | Baiganchoka – Caribbean Blogs, Entertainment, Politics and Reviews really makes my night a little happier
Keep on with the wonderful posts! Heed, I’m
i post a box to guyana this is 3 weeks now i send wedding dress and other important stuff for my neice wedding i was told from one of richmondhill location employee that they will received it in 7 to 10 days no one called me and told me it was going to delayed the weddind finished next tuesday will be 4 weeks the pacage still in florida i cannot returned the wedding stuff its past 7 days can some 1 tell me what i should do now im really pissed i’ve being calling guyana 3 weeks every day i need my money back and i’m done with laparkan
I mailed a small air shipment on April 10, and up to today, April 23rd, it is still sitting in Miami gathering dust. I called LaParkhan’s office and was told basically that I have to wait until it is shipped…whenever…no guarantees when. I assume it could be sitting there for 6 months. I also sent an email to customer service….no courtesy of a response to date.
My next step is to contact both Glenn Lall and Jeb Bush to hear their responses on best business practices.
Laparkan continues to offer Air delivery but it cannot deliver. For over 3 weeks, Laparkan has been calling its customers to let them know that the Cargo flight leaving from Miami has been cancelled. No reason is given, but, the customer service representaive promises that it will be on the next flight. There are no managers to speak with to find out why deliveries are not been made. For 2 days, I’m told that the managers are in a meeting trying to figure out how to deal with this problem. It boggles my mind that a company as large as Laparkan cannot find a replacement aircraft to handle its cargo.
I’ve had deliveries delayed due to cancelled flights but never more than 1 time. By reading many of the posts, it seems that this had been a regular practice with this company. It is time to call Consumers Affairs and the BBB and file complaints. If this was Fedex or UPS, everyone would have been given a legitimate answer and a refund on the shipping costs.
Shipping with Laparkan has been a nightmare for me. I recently relocated from Brooklyn to Trinidad and shipped my personal effects there. These included 3 antique chairs: 2 wooden klismos chairs with caned backs and one piano chair with a back (which is uncommon). They were my prized possessions and Laparkan assured me they would pack them securely. I believed that they knew what they were doing and were packing pros, why not, they do this regularly and I assumed that they were professionals. NO WAY! After 2 months of waiting for my shipments to arrive and numerous calls my belongings finally arrived. When I went down to the port in Trinidad to collect my items I discovered all three chairs were loosely packed and all were damaged beyond repair. I was so upset I broke down into tears right there and then.
This has been the worse service experience of my life. While waiting for my items to arrive, I made several phone calls to the Trinidad office and the Brooklyn, Church Ave office and got different shipping dates from them. Then finally, when I went to collect I was given a different total to what I estimated. On inquiring I was told that I paid less money than I knew I had at the Brooklyn office. I produced my receipt as proof of payment and was told that they have a different receipt at the Brooklyn office and that they would try to clarify what had happened. I was told that I should pay the total amount and that I would be refunded the difference after I collected my items and they got on to their Brooklyn office. I am still waiting as for some reason the cashier in Trinidad was unable to get a hold of the relevant personnel at the Brooklyn office. Needless to say this experience has left a bad taste in my mouth. Luckily, I have before and after photos of the items and at the Port a Laparkan rep took photos of the broken items. I am told that I needed to file a claim. I will do so and see what comes of it and let you all know but from where I stand LAPARKAN SUCKS AND COSTS TOO MUCH TO SHIP!